Newark Airport towing: the questions travelers ask, answered like the dispatcher would

Probably not. A battery that sat a week in the cold or heat usually just needs a jump, which is one flat price, and you drive out of the lot. If it will not hold a charge, the dispatcher quotes the tow on the spot and you do not pay for a second visit.

No, and nobody honest will promise that. The terminal curbs are Port Authority property and its police keep them moving. If your car dies at the curb, the officers move it; call us and we meet it where they put it, or in the nearest lot.

Hazards on and stay with the car. The airport roadways belong to the Port Authority, so its police handle the lane and move the car off it. Once it is in a safe spot, we pick it up there and take it wherever you want.

Our yard in Linden is about twelve minutes from the lots by Routes 1 & 9, and trucks working Newark or the port are sometimes closer. The dispatcher gives you a window based on the nearest truck, not a promise pulled from the air.

A flat $149 booking fee for dispatch and hook-up, or $129 if you book online, plus mileage to where the car is going. The dispatcher quotes the full number before the truck leaves. There is no airport surcharge.

The lot or garage name, the level if it is a garage, the row sign or the nearest shuttle stop, and which terminal you flew through. If you are not at the car yet, tell us how long until you get there.

Not always. Garages have height limits, so the driver may bring a jump pack or a wheel-lift up to the car while the flatbed waits outside. If the car needs the flatbed, we move it down to a level or exit where it can load.

Call the rental company first, since the car is theirs and they may send their own contractor. If they tell you to arrange it, or their wait is hours, we tow it to the return area or the branch they name and give you an itemized receipt for your claim.

Yes, on a flatbed with all four wheels off the ground, which is what EV makers ask for. Lots of EWR rentals are electric now, so this is a regular job for us.

Yes. Car lockouts are one flat price, and the driver uses damage-free entry tools. Many cars open the trunk once the cabin is unlocked, and if yours does not, the driver works through it with you.

Yes, and it is one of the most common airport calls. Headlights, heat and a phone charger on a long wait drain an older battery. A jump is one flat price and gets you back to the arrivals level fast.

Yes. The hotel row on Routes 1 & 9, Frontage Road and Haynes Avenue, and the hotels along North Avenue and Spring Street in Elizabeth, are on our trucks' direct route from Linden.

Most park-and-fly lots in Newark and Elizabeth do not jump or tow customers' cars. Ask the attendant where the truck can pull in, then call us with the lot's name and your row.

Yes. Travelers from Pennsylvania, New York, Connecticut and South Jersey fly out of EWR, and sometimes the car cannot make the drive home. A long-distance tow is one quoted price, tolls included, on one flatbed.

Yes. Airport and airline staff park in employee lots away from the terminals and often need a jump after a double shift. Tell the dispatcher the lot, and if there is a gate, where the truck should wait.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price.

Yes. Medium and heavy-duty trucks run from the same Linden yard for tractors, box trucks, vans and buses on Doremus Avenue, Corbin Street and the port's truck lots. Fleets can set up net terms and one monthly invoice.

Yes. The dispatcher arranges where to leave the keys, and the driver photographs the car at pickup and at delivery and sends you the photos. You can pay by card on the phone.

No. The booking fee and mileage rate are the same in an airport lot as on a Linden side street, at 2 p.m. or 2 a.m. Lot parking fees are charged by the lot, not by us.

Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay and cash, paid at the car. You do not need a membership, and fleet accounts can be billed on net terms.

Yes. Every job ends with an itemized receipt that lists the booking fee, the mileage and any extra work. It goes by email or on paper, in the format claim desks ask for.

Usually one or two passengers can ride in the cab, with no charge for them. Tell the dispatcher how many people and bags there are so the right truck comes, or so you can plan a rideshare for the rest.